I sent the following to firstname.lastname@example.org: Mr. Jobs, I am dissatisfied with my experience of activating my iPhone 3GS. Activation was delayed for four days. Then, iTunes gave me a vague error saying my phone couldn’t be activated without explaining why. Then, I received an e-mail with a phone number to call. I tried calling it numerous times without being connected to a person in a reasonable amount of time. I once waited on hold for about twenty-five minutes.