Will Faught

June 2009

Dear Steve

I sent the following to sjobs@apple.com: Mr. Jobs, I am dissatisfied with my experience of activating my iPhone 3GS. Activation was delayed for four days. Then, iTunes gave me a vague error saying my phone couldn’t be activated without explaining why. Then, I received an e-mail with a phone number to call. I tried calling it numerous times without being connected to a person in a reasonable amount of time. I once waited on hold for about twenty-five minutes.

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Will Faught

2 minutes